Returns and Refunds

We want you to be happy with your purchase. This policy explains how cancellations, returns and refunds are handled for orders placed through Spendido.

Your right to cancel

You may cancel an online order for any reason by telling us within 14 days of receiving the goods. After notifying us, you have a further 14 days to return the goods.

In addition to your statutory rights, Spendido offers a 30-day return period. To use this extended return period, contact us within 30 days of receiving your order. Items returned under the extended policy must be unused, in their original condition and, where applicable, with their original packaging, tags and accessories.

Starting a return

Email spendido.feedback@gmail.com before sending an item back. Please include your order number, the item you wish to return and the reason for the return. We will provide the appropriate return instructions and confirm the return address. Items should not be returned without contacting us first, as the correct return arrangements can vary by product.

Change-of-mind returns

For a return that is not caused by a fault, damage or an incorrect item, you are responsible for the return postage and for ensuring that the item reaches the return address safely. We recommend using a tracked service and retaining proof of postage.

You may inspect an item as you would in a shop. We may reduce the refund if the item's value has been diminished by handling beyond what is reasonably necessary to establish its nature, characteristics and function.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, not as described or you receive the wrong item, contact us as soon as possible with your order number and, where helpful, photographs of the problem. We will arrange an appropriate remedy and cover reasonable return costs where a return is required.

Exceptions

Some items cannot be returned for change-of-mind reasons, including personalised or made-to-order products, perishable goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Any applicable exception will be stated on the product page where relevant.

These exceptions do not affect your rights if an item is faulty, damaged or not as described. Sale and discounted items retain the same statutory rights as full-price items.

Refunds

We will confirm when your return has been received and assessed. Approved refunds will be made to the original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, as applicable.

When you exercise your statutory right to cancel the whole order, we will also refund the standard outbound delivery charge. Any additional amount paid for an enhanced delivery option is not refundable beyond the cost of standard delivery.

Banks and payment providers may take additional time to display the refund in your account. If you have not received an approved refund after the expected processing time, contact spendido.feedback@gmail.com.

Exchanges

We do not currently offer direct exchanges. The quickest option is to return the original item and place a new order for the replacement.

Cancellations before dispatch

If you need to cancel or amend an order before dispatch, contact us promptly at spendido.feedback@gmail.com. We will try to help, but we cannot guarantee that an order can be changed once processing has begun.

Your statutory rights

Nothing in this policy limits your statutory rights under UK consumer law.