Delivery Policy

Delivery area

Spendido currently delivers to addresses within the United Kingdom. If we are unable to deliver to a particular address, we will contact you promptly and provide a full refund.

Delivery charge

Our standard delivery charge is £1.99 per order. The applicable delivery charge is shown during checkout before payment is completed.

Delivery times

Most orders arrive within 2 to 3 working days after the order is confirmed. Please allow up to 5 working days for delivery. Working days exclude weekends and UK bank holidays.

These timeframes are estimates rather than guarantees. Occasionally, events outside our reasonable control, such as carrier disruption, severe weather or unusually high demand, may cause a delay. If a material delay occurs, we will contact you where possible.

Delivery services and tracking

Wherever possible, we use a tracked delivery service, most commonly Royal Mail Tracked 48. When that service is not available, we use the best suitable delivery service available for the product and destination. The carrier and service may therefore vary between orders, and tracking may not be available in every case.

When tracking is available, the relevant details will be provided after dispatch.

Orders containing more than one item

Items in the same order may be supplied from different locations and may arrive in separate parcels or on different days. You will not be charged additional delivery fees where we choose to split an order.

Delivery address

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us immediately at spendido.feedback@gmail.com. We will try to amend the address before dispatch, but changes cannot be guaranteed once processing has begun.

Delayed or missing orders

If your order has not arrived within 5 working days, or tracking appears to have stopped updating, contact us at spendido.feedback@gmail.com with your order number. We will investigate with the delivery provider and work with you to resolve the issue.

Damaged parcels or incorrect items

Please inspect your order when it arrives. If a parcel or item is damaged, or you receive the wrong item, contact us promptly at spendido.feedback@gmail.com. Include your order number and photographs where possible so that we can assist quickly.

Failed delivery and returned parcels

If delivery cannot be completed because the address supplied was incorrect or incomplete, or because the parcel was not collected after an attempted delivery, please contact us. Any charge for redelivery will be explained before the parcel is sent again.

Your rights

Nothing in this delivery policy affects your statutory rights. Unless a different delivery date has been expressly agreed with you, goods will be delivered within the period required by UK consumer law.